:: Questions About Your Order

An Item Is Missing

Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

My Order Didn't Arrive

Orders shipped through our UPS shipping option can be tracked from the carriers'  web site. If you wish to track an order, go to Track Your Orders. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

An Item Is Damaged or Defective

We are committed to your total shopping satisfaction. If an item you receive from MajorsMedicalService.com does not meet your expectations, simply return it to us. Please refer to our returns policy for details.

Common questions-

1. How can I track my order?

Once we ship your order, we send you a confirmation e-mail with the UPS tracking number enclosed. Use our order tracking form to receive up to the minute tracking information about your shipment.

2. How do I return an item?

Please refer to our returns policy.

3. When is my order charged to my credit card?

You will not be charged for items until we ship them. If some items in your order must be shipped separately, there may be multiple charges on your credit card statement, one for each shipment. We do not charge you extra shipping for split shipments.

4. How secure is using my credit card to shop at MajorsMedicalService.com?

Security and Privacy

How We Protect Your Privacy
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

Safe Shopping at MajorsMedicalService.com
We want you to feel completely secure when ordering from MajorsMedicalService.com. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.

5. What type of confirmations should I expect once I've placed an order?

You will receive an email immediately after placing an order. This email will confirm your order only. Once your order ships, your credit card will be charged, and an email will be sent to confirm your shipment. This e-mail will include your shipment tracking number, so you can use our order tracking form to see your shipment's status.